Client retention for service businesses

Your clients are drifting.
GlowBack brings them back — automatically.

Done-for-you, two-way SMS that sounds like your front desk — keeping your existing clients coming back more often, spending more when they do, and never going quiet.

9:41 ● ● ●
GB
GlowBack
● Active now
Hey Sarah, it's Glow Hair 🤍 Around this time clients tend to notice their blonde losing a little brightness. Want to pop in for a quick toner or gloss?
Yes that would be great actually!
Love it! Would morning or afternoon suit you best? ☀️
One

Bring lapsed clients back.

We identify clients who've gone quiet and send personalised, two-way SMS messages that sound like they came from your front desk. Clients reply naturally, get a booking link, and come back in — without you lifting a finger.

GB
GlowBack
● Delivered
Hey there Jess, it's Coastal Hair Studio 🫧 Feeling like a little hair refresh? Can you believe it's been about 4 months since we saw you last!
I've left it way too long honestly 🫠
Haha it happens, Jess! Want me to check when the team can fit you in?
Yes please!
Amazing — what are you thinking, cut and colour or just a toner?
Two

Keep regulars coming back.

Strategic nudges sent at exactly the right time — in your business's voice — mean your regular clients rebook consistently before they even think about going elsewhere.

GB
GlowBack
● Delivered
Hey Emma, it's The Luna Lane Hair Salon 🤍 Around this time clients tend to notice their blonde losing a little brightness. Want to pop in for a quick toner or gloss?
Ooh yes good timing actually!
Love it 😍 Would morning or afternoon suit you best?
Afternoon is better for me
Perfect, we'll get you sorted! Here's the link to grab a time 👉 salon.com/book
Three

Get clients spending more.

Timely upgrade prompts and seasonal offers sent before appointments mean higher average spend per visit — all handled completely for you.

GB
GlowBack
● Delivered
Hi Emma, it's The Edit Hair Studio 🩷 It's been a few months since your balayage with Jade — thought I'd check in and see if you'd like to plan your next appointment.
Ughh yes, I'm just a little tight on funds right now.
Totally understandable! A basin balayage and toner could be a better option than a full redo.
That's a great idea, thanks! Do you have appointments this Thursday?
Absolutely, Emma. Is morning or arvo best?
How It Works

Up and running in 24 hours.

We handle everything end to end. The only thing we need from you is 10 minutes to sync with your booking system — then we take it from there.

01

Chat with our team to see if you qualify

A quick 20-minute call to understand your business and confirm GlowBack is the right fit.

02

We sync with your booking system

Takes about 10 minutes of your time. We handle the integration — no tech knowledge needed.

03

We set everything up behind the scenes

Custom messages, your voice, your offers. Live within 24 hours of onboarding.

04

Results in the first week. You do nothing.

Sit back. Watch the rebookings come through. We manage everything ongoing.

Results Brief

Inner city Melbourne hair salon.
4+ chairs.

From their existing client list alone — no new clients, no extra staff, no ad spend.

$24K
Revenue recovered in 4 months
121
Confirmed rebookings
760%
Return on investment
What Clients Say
"

I didn't think we had that much revenue sitting in our old client list. GlowBack proved me completely wrong. Clients I hadn't seen in six months are back on the books.

Hair Salon Owner — Melbourne, VIC
"

It's genuinely set and forget. The messages sound like us, clients get their booking link, and we just see the appointments come through. I wish I'd had this years ago.

Multi-Location Salon — NSW
Get Started

Unlock the revenue hidden in your client list.

Book a free 20-minute call and we'll run the numbers on your business — so you can see exactly what stopping the revenue leak is worth.

Chat with Our Team →

No pitch deck. No pressure. Just your numbers.