Client retention + rebookings for beauty businesses

Your clients are drifting.
GlowBack brings them back — automatically.

Done-for-you, two-way SMS that sounds like your front desk — keeping your existing clients coming back more often, spending more when they do, and never going quiet.

See If You Qualify See how it works →
$24K
Revenue recovered
121
Confirmed rebookings
760%
Return on investment
One inner city Melbourne salon. 4 months. Existing clients only.
Rebook clients
Stop client drift
Increase lifetime value
Improve client relationships
Increase retention
Fill your calendar on autopilot
Rebook clients
Stop client drift
Increase lifetime value
Improve client relationships
Increase retention
Fill your calendar on autopilot
One

Every client has their own rhythm. GlowBack knows it.

Regrowth at 4 weeks. Toner every 6. Microneedling every 8. GlowBack maps each client's booking history and reaches out at exactly the right moment — not too early, not too late — for every service, every time.

GB
Clear Skin Studio
● Delivered
Hey Sophia, it's Clear Skin Studio ✨ Just checking in — it's been about 8 weeks since your microneedling session, which is actually the ideal time for a follow-up to lock in those results.
Oh I didn't realise the timing mattered that much!
It really does — the collagen response is still active so a second session now gives you significantly better outcomes than waiting longer.
Okay you've convinced me 😄 Is it the same price as last time?
Same price, yes! Want me to check what's available this week?
Yes please!
Two

Increase spend before they even arrive.

GlowBack knows what each client has booked and reaches out beforehand with a relevant upgrade. No hard sell — just the right suggestion at the right moment, and your average transaction value goes up.

GB
Luminary Skin Clinic
● Delivered
Hi Chloe, it's Luminary Skin Clinic 🤍 You've got your Hydrafacial coming up on Friday — we thought your skin profile would really benefit from adding a LED light therapy session. It supercharges the results.
Oh interesting! How much time does it add?
Just 20 minutes — we slot it straight after so it doesn't interrupt your day at all.
That sounds perfect actually, let's do it!
Amazing, we've noted it on your booking 🙌 See you Friday, Chloe!
Three

Helps clients find the best next appointment for them.

Most clients don't disappear because they've moved on — they think it's a $500 appointment or nothing. GlowBack keeps them engaged, finds the right size appointment, and brings them back into your orbit.

GB
The Edit Hair Studio
● Delivered
Hi Emma, it's The Edit Hair Studio 🩷 It's been a few months since your balayage with Jade — thought I'd check in and see if you'd like to plan your next appointment.
Ughh yes, I'm just a little tight on funds right now.
Totally understandable! A basin balayage and toner could be a better option than a full redo.
That's a great idea, thanks! Do you have appointments this Thursday?
Absolutely, Emma. Is morning or arvo best?
How It Works

Up and running in 24 hours.

We handle everything end to end. The only thing we need from you is 10 minutes to sync with your booking system — then we take it from there.

01

Chat with our team to see if you qualify

A quick 20-minute call to understand your business and confirm GlowBack is the right fit.

02

We sync with your booking system

Takes about 10 minutes of your time. We handle the integration — no tech knowledge needed.

03

We set everything up behind the scenes

Custom messages, your voice, your offers. Live within 24 hours of onboarding.

04

Results in the first week. You do nothing.

Sit back. Watch the rebookings come through. We manage everything ongoing.

Results Brief

Inner city Melbourne hair salon.
4+ chairs.

From their existing client list alone — no new clients, no extra staff, no ad spend.

$24K
Revenue recovered in 4 months
121
Confirmed rebookings
760%
Return on investment
FAQ

Questions worth asking.

No. GlowBack is a fully managed service — there's nothing for your team to download, learn, or log into. We build and run everything behind the scenes. The only thing your team will notice is more bookings coming through.
We currently integrate with Timely, Kitomba, Fresha, and Phorest — the most widely used booking systems in Australian beauty businesses. If you're on a different system, get in touch and we'll let you know if we can make it work.
Completely hands off for your team. GlowBack runs entirely in the background. When a client replies, our system handles the conversation and your clients book directly into your live calendar via your booking link.
On average, our clients save 4–6 hours per week on manual follow-ups, rebooking calls, and chasing lapsed clients. That time goes back to your team — and the revenue comes back to your business.
Very. Before we go live, we build a custom knowledge base for your business — your tone, your services, your team members' names, your typical offers. Messages reference the client's last visit, their stylist, and what they had done. We believe every client is different — and every message should reflect that. The right words, for the right person, at the right time.
Limited Availability

Let's uncover what's hiding in your client list.

Tell us a little about your salon or clinic and we'll show you exactly what's possible. We onboard a small number of businesses each month — and we want to make sure it's the right fit for you.

See If You Qualify →

Your database is full. Your calendar is patchy. Let's fix that.